Support
Support
GenesisCore currently accepts support requests by email only. Include enough information for us to trace the affected purchase, report, or sign-in flow without asking you for the same details repeatedly.
1. Contact channel
Send your request to the email address below. This is the primary support and legal contact for purchase, delivery, access, and privacy-related issues.
2. Required template
Please include the following items when possible. The more complete the report, the faster the investigation.
Subject: GenesisCore support request - Case ID: - jobId: - Contact email: - Time of occurrence: - Plan / screen involved: - What happened: - Screenshot (optional):
3. Minimum FAQ
Purchase does not appear to be reflected
Send your plan name, Stripe session or receipt information if available, the email address used, and the approximate time of purchase.
PDF or completion email did not arrive
Include the plan, purchase email address, jobId if visible, and whether the report was shown on-screen.
I cannot sign in
Tell us the sign-in method, callback URL or screen involved, and any visible error message.
Refund or cancellation policy
Because the service provides digital content, post-purchase refunds are generally not available. If the purchased content could not be used because of a system malfunction, contact support with the details.
Research consent
Research consent is separate from ordinary service use. You can request guidance about switching it on or off and about related data handling.